Refund policy

At The Vital Forge, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before initiating a return request.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 14 Days of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, manuals, and accessories (if applicable)

  • Not show signs of misuse, damage, or alteration

We reserve the right to reject returns that do not meet the above conditions.

Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Personal care or hygiene products

  • Used or damaged items

  • Customized or personalized products

  • Gift cards

  • Final sale or clearance items

  • Digital products or downloadable content (if applicable)

Any non-returnable items will be clearly mentioned on the product page where applicable.

Return Request Process

To initiate a return, please contact us at thevitalforgeshop@gmail.com with:

  • Your order number

  • Reason for return

  • Photos or videos (if the item is damaged or defective)

Our support team will review your request and provide further instructions.

Please do not send items back without approval, as unauthorized returns may not be accepted.

Return Shipping Costs

Customers may be responsible for return shipping charges unless:

  • The product arrived damaged

  • The wrong item was received

  • The item is defective

In approved cases involving damaged, defective, or incorrect products, return shipping costs may be covered by us.

Shipping charges paid during checkout are generally non-refundable unless otherwise stated.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 3 days.

Please note:

  • Bank or payment provider processing times may vary

  • Refund timelines may differ depending on your payment method

  • Shipping charges are typically non-refundable

Exchange Policy

We may offer exchanges for:

  • Defective products

  • Damaged items

  • Incorrect items received

  • Size or variant issues (if applicable)

Exchange requests must be submitted within 14 Days of delivery.

Availability of replacement items is subject to stock availability.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 14 Days of receiving the order.

To help us resolve the issue quickly, please provide:

  • Order number

  • Photos/videos of the product and packaging

  • Description of the issue

We will review the case and work toward an appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Refund

  • Store credit

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Reach out to us at thevitalforgeshop@gmail.com

Processing times may vary depending on financial institutions.

Cancellation Policy

Orders may only be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may no longer be possible.

Please contact us as soon as possible if you wish to cancel an order.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

The Vital Forge
Email: thevitalforgeshop@gmail.com

Effective Date

Effective Date: 17 May, 2026