Privacy policy

Welcome to The Vital Forge. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order history

Device & Usage Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referring websites

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze website performance.

How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending order updates and notifications

  • Improving our products and website experience

  • Preventing fraud and unauthorized activity

  • Sending promotional emails or marketing communications (only where permitted)

We do not sell or rent your personal information to third parties.

Cookies Policy

Cookies are small files stored on your device that help us improve website functionality and personalize your experience.

We may use cookies to:

  • Remember your preferences

  • Keep items in your cart

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertisements

You can choose to disable cookies through your browser settings, although some features of the website may not function properly.

Third-Party Services

We may use trusted third-party services to operate our business effectively, including:

  • Payment gateways

  • Shipping and logistics providers

  • Analytics providers

  • Marketing and advertising platforms

These third parties may have access to limited information necessary to perform their services but are not permitted to use your information for unrelated purposes.

Examples may include:

  • Shopify

  • Razorpay

  • PayPal

  • Google Analytics

  • Meta/Facebook Ads

Please review their respective privacy policies for more information.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

Our website uses secure technologies and encryption methods where appropriate. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Customer Rights

As a customer, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Retention of Information

We retain your information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Continued use of the website after changes are posted constitutes acceptance of those changes.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

The Vital Forge
Email: thevitalforgeshop@gmail.com

Effective Date

Effective Date: May 17, 2026